About the Client
A Engineering firm contacted is a [describe firm type, e.g., mid-sized civil engineering firm] based in the UK, specialising in infrastructure projects. As the firm grew, they struggled to manage their increasing administrative workload and operational inefficiencies, which were starting to impact project timelines and client satisfaction.
The Challenge
The firm faced several operational challenges, including:
- A time-intensive document management process for project drawings, contracts, and compliance documentation.
- Delayed data entry and reporting, leading to missed deadlines and inaccurate project tracking.
- Limited in-house resources to handle repetitive but critical back-office tasks, such as invoicing and vendor coordination.
- Increased overhead costs as they tried to manage administrative tasks internally while maintaining focus on core engineering work.
The company needed a solution to streamline their operations, reduce costs, and allow their team to focus on high-value tasks.
Our Solution
We partnered with firm to develop a customised business process outsourcing (BPO) solution, tailored to their specific operational needs:
- Document Management and Digitization
Our team took over the organization, digitisation, and management of project documents, ensuring fast retrieval and compliance with industry regulations. - Data Entry and Reporting
We implemented an efficient data entry process and standardized reporting templates, enabling the firm to generate accurate project updates in real-time. - Back-Office Support
Our experts handled critical back-office tasks such as invoicing, purchase order processing, and vendor coordination, ensuring smooth day-to-day operations. - Process Automation
Leveraging technology, we automated repetitive tasks like time tracking and resource allocation, significantly reducing manual errors and freeing up internal resources.
The Results
By outsourcing their administrative operations to us, they achieved the following:
- 30% Increase in Efficiency: Faster processing of project documentation and reports improved project timelines and client satisfaction.
- 40% Cost Reduction: Outsourcing administrative tasks lowered overhead costs compared to expanding the in-house team.
- Improved Team Focus: Engineers and project managers were able to concentrate on core responsibilities, leading to better project outcomes.
- Enhanced Scalability: The firm was better equipped to handle an increased workload without compromising quality.
What the Client Says
“Partnering with Albris was one of the best decisions we’ve made. Their support allowed us to improve operational efficiency and focus on delivering exceptional engineering solutions to our clients.”
The Future
With streamlined operations and a more agile framework, the firm is positioned for continued growth. We remain a strategic partner, exploring additional ways to enhance their business processes, from project bidding support to advanced analytics services.
This case study demonstrates how outsourcing can transform engineering firms, helping them reduce costs, improve efficiency, and achieve better project outcomes. Interested in similar results? Let’s connect!
