Live Agents for Phone / Live Chat / Email / In-App Support
Order Processing
Call Screening / Routing
Appointment Scheduling
Tech Support Level 1
24/7 Coverage
Customer Support Outsourcing
We provide scalable customer support in any time zone, dedicated virtual teams, and multilingual support experts 24 hours a day, 7 days a week.
Your business decisions have a significant impact on customer behavior and, eventually, on your revenue as well. That’s why providing outstanding service at every stage of the customer journey is critical.
With Albris Group by your side, you’ll be able to apply a data-driven approach to client-centric interactions. To help you achieve this, we integrate into your technology stack or advise you on technology that can help you record communications and provide real-time data.
Backed by years of experience across many clients, our knowledge base is wider than one business’ on its own.
Tools and CRMS
Generate More Revenue
Whether you’re in e-commerce or B2B, website visitors and other potential prospects require constant attention. Outsourcing sales support makes this possible.
Albris Group provides businesses with a human-first sales support solution that fulfils modern customer standards across all digital platforms. We help you eradicate customer neglect, turn browsers into buyers, and transform customers into loyal brand ambassadors attentiveness, and eventual conversions.
Task Management And Back Office Support Services For E-Commerce Specialists
Following the realization that their most experienced team members were being unnecessarily encumbered by day-to-day tasks, the client reached out to Albris to request help with customer support, order management, research and analysis, website management, purchasing, and accounting.
Over the year spent assisting with this, our remote team completed numerous tasks well ahead of schedule, saving the client over 60% in business costs.
Proven Results
We’ve redefined the possibilities of global outsourcing, setting new standards for what it can achieve. By empowering our teams and fostering a culture of success, we’ve built exceptional work environments across all our locations.
Capabilities
As the world emerges from the pandemic, and the cost of finding talent increases as talent availability decreases, Albris is unique in offering highly personalised solutions and access to a database
Outsourcing involves contracting specific business functions or processes to an external service provider. It allows businesses to reduce costs, gain access to expertise, improve efficiency, and focus on core activities while leaving non-core functions in capable hands.
We offer a wide range of outsourcing solutions, including customer support, IT services, back-office operations, human resources, data entry, and more. We tailor our services to your specific business needs to drive efficiency and growth.
We maintain high standards by training our teams extensively, leveraging advanced technologies, and using proven best practices. We also implement regular quality audits and feedback loops to ensure continuous improvement and client satisfaction.
We take a collaborative approach, ensuring seamless integration with your team. Our processes are designed to align with your company culture, and we ensure clear communication and reporting throughout our partnership. Our dedicated project managers and account managers help facilitate smooth collaboration.
Costs vary depending on the type of service, scope, and the complexity of the tasks being outsourced. We provide customized solutions to fit your budget while ensuring high-quality results and measurable ROI. We’ll discuss pricing based on your needs during our consultation.
